Support Policy

This Support Policy explains how customers can reach PS Dealous LLP (T4G – Trade4Gold) for assistance related to orders, payments, delivery, or general enquiries.

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1. Support Scope

Our support team assists with:

•            Order status and tracking

•            Payment and billing issues

•            Delivery-related queries

•            Product information

•            Refund or complaint submissions

We do not provide investment, financial, or market advice.

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2. Support Channels

Customers may contact us through:

•            Website: https://t4g.in

•            Email: support@t4g.in

•            Phone/WhatsApp: 080621 80675

•            Address:

PS Dealous LLP

2nd Street, MVM Nagar, Dindigul – 624001

Tamil Nadu, India

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3. Support Hours

Support is available:

•            Monday to Saturday

•            10:00 AM to 6:00 PM IST

•            Excluding public holidays

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4. Response Time

•            General queries: within 48 business hours

•            Order or payment issues: within 2 business day

•            Complaints: within 72 business hours

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5. Complaint Handling

Customers may raise complaints by email with:

•            Order ID

•            Registered mobile number

•            Description of the issue

•            Supporting screenshots/photos if applicable

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6. Abuse of Support

We reserve the right to restrict support access if users engage in abusive, fraudulent, or threatening behaviour.

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7. Updates

We may update this policy without prior notice. Continued use of our services indicates acceptance of the updated policy.

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8. Governing Law

This policy is governed by the laws of India and subject to the jurisdiction of Dindigul, Tamil Nadu.