Support Policy
This Support Policy explains how customers can reach PS
Dealous LLP (T4G – Trade4Gold) for assistance related to orders, payments,
delivery, or general enquiries.
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1. Support Scope
Our support team assists with:
• Order
status and tracking
• Payment
and billing issues
• Delivery-related
queries
• Product
information
• Refund or
complaint submissions
We do not provide investment, financial, or market advice.
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2. Support Channels
Customers may contact us through:
• Website:
https://t4g.in
• Email:
support@t4g.in
• Phone/WhatsApp:
080621 80675
• Address:
PS Dealous LLP
2nd Street, MVM Nagar, Dindigul – 624001
Tamil Nadu, India
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3. Support Hours
Support is available:
• Monday to
Saturday
• 10:00 AM
to 6:00 PM IST
• Excluding
public holidays
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4. Response Time
• General
queries: within 48 business hours
• Order or
payment issues: within 2 business day
• Complaints:
within 72 business hours
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5. Complaint Handling
Customers may raise complaints by email with:
• Order ID
• Registered
mobile number
• Description
of the issue
• Supporting
screenshots/photos if applicable
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6. Abuse of Support
We reserve the right to restrict support access if users
engage in abusive, fraudulent, or threatening behaviour.
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7. Updates
We may update this policy without prior notice. Continued
use of our services indicates acceptance of the updated policy.
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8. Governing Law
This policy is governed by the laws of India and subject to
the jurisdiction of Dindigul, Tamil Nadu.